C-COM Satellite iNetVu Guia de Resolução de Problemas

Legacy Mobile Platform Troubleshooting Guide The iNetVu™ brand and logo are registered trademarks of C-COM Satellite Sys

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 10 of 88 Note: This method describes the steps for upgrading to and from the new .NET

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 11 of 88 New Software and Drivers Installation Procedure Applies to: iNetVu combined

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 12 of 88 3. Continue through the Device Driver Installation Wizard. Click “Ne

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 13 of 88 Select “No, not this time” Select “Install the softwa

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 14 of 88 Running the iNetVu Software on a 64bit Machine You may experience issues r

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 15 of 88 Updating the Firmware 1. Launch the iNetVu 7000 Mobile Software. Since the

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 16 of 88 Verifying the Upgrade Completed Successfully 2. Right click on the current

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 17 of 88 CONTROLLER REPLACEMENT PROCEDURE This article describes the steps to take u

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 18 of 88 Step 2: • Assuming we have platform A1200B/C, Ver. 3.0 and serial number 5

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 19 of 88 Step 3: • The new controller must be calibrated with the existing mobile pl

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 2 of 88 Copyright © 2010. All rights reserved. C-COM Satellite Systems Inc.

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 20 of 88 • Upon hitting “Calibrate AZ” or “Calibrate PL”, the software will automati

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 21 of 88 JAM ERRORS Quick Tip: The key to troubleshooting a Jam Error is

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 22 of 88 Error 0x9006 - EL Jam Error 1. If the Mobile Platform doesn’t physically m

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 23 of 88 c. If voltage is shown, we will need to test voltage on the motor cable. Re

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 24 of 88 f. Using the 7000 controller’s front panel, select Elevation with HI SPEED o

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 25 of 88 2. If the Mobile Platform physically moves but the angle doesn’t change Pos

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 26 of 88 EL Sensor Circuit: MIL Spec Connector EL Sensor Circuit: AMP Spec Connec

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 27 of 88 Error 0x9007 - AZ Jam Error 1. If the Mobile Platform doesn’t physically m

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 28 of 88 c. If voltage is shown, we will need to test voltage on the Motor cable. Re

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 29 of 88 Grease Application to Azimuth Gear Assembly Required Materials: • Phill

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 3 of 88 FCC and INDUSTRY CANADA INFORMATION TO THE USER: The FCC and Industry Canad

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 30 of 88 1200/1500/1800 Azimuth Plate Grease Fitting Locations g. If no damage

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 31 of 88 2. If the Mobile Platform physically moves but the angle doesn’t change Pos

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 32 of 88 AZ Sensor Circuit: MIL Spec Connector AZ Sensor Circuit: AMP Spec Conne

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 33 of 88 Error 0x9008 - PL Jam Error 1. If the Mobile Platform doesn’t physically

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 34 of 88 c. If voltage is shown, we will need to test voltage on the motor cable. Re

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 35 of 88 2. If the Mobile Platform physically moves but the angle doesn’t change Po

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 36 of 88 PL Sensor Circuit: MIL Spec Connector PL Sensor Circuit: AMP Spec Conn

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 37 of 88 Note: This applies to platforms equipped with a polarization tilt sensor onl

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 38 of 88 The wiring harness for some platform versions has changed. To test the new

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 39 of 88 PL Tilt Sensor Circuit: MIL Spec Connector for 1200 Ver. 3.x / 1800 Ver.

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 4 of 88 extraordinary precautions and measures are used to prevent satellite interfere

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 40 of 88 4. If the Mobile Platform physically moves but will not rotate to both extre

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 41 of 88 OVER CURRENT PROTECTION

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 42 of 88 Over-Current Protection Error Code Definition: *****Error Code--Stopping M

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 43 of 88 Error: 0x9003 Elevation Over Current a. The Mobile Platform may have been

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 44 of 88 SENSOR ERRORS Quick Tip: A red indicator on the iNetVu Controls

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 45 of 88 Error 0x8911 - Sensor Error Cause: 1. The sensor cable is not connecte

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 46 of 88 e. From the Controls Screen the AZ and PL Angles should be close to 0.00 as

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 47 of 88 Polarization Sensor Error Part A - Testing the Polarization POT: 1. Ensure

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 48 of 88 Part B - Testing the Continuity of the Cabling. Use Polarization Sensor Circ

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 49 of 88 PL Sensor Circuit: MIL Spec Connector PL Sensor Circuit: AMP Spec Connec

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 5 of 88  C-Com Satellite Systems Global Headquarters 2574 Sheffield Road Otta

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 50 of 88 Azimuth Sensor Error Part A - Testing the Azimuth POT: 1. Ensure the platf

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 51 of 88 Part B - Testing the Continuity of the Cabling. Use Azimuth Sensor Circuit D

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 52 of 88 AZ Sensor Circuit: MIL Spec Connector AZ Sensor Circuit: AMP Spec Conne

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 53 of 88 Centering the AZ/PL Potentiometer Azimuth Potentiometer AZ Pot locations

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 54 of 88 To verify functionality: 1. Reconnect the sensor cable. 2. On the Controls

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 55 of 88 Polarization Potentiometer Applies to Platforms ver. 2.9 (980/1200), 1.9 (18

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 56 of 88 To verify functionality: 1. Reconnect the sensor cable. 2. On the Controls

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 57 of 88 COMPASS Quick Tip: Compass interference? Try overrid

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 58 of 88 Compass value is not accurate Cause: A foreign object (e.g. metal, magnet) i

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 59 of 88 Compass Calibration Ensure that the front of the Vehicle is facing North.

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 6 of 88 Table of Contents INTRODUCTION ...

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 60 of 88 GPS Quick Tip: GPS failure? For emergency deploymen

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 61 of 88 GPS Failed Cause 1: GPS Antenna is not connected. Solution 1: Verify GPS

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 62 of 88 For emergency deployment the GPS can be overridden and the LAT/LONG entered m

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 63 of 88 STOW Quick Tip: The controller cannot stow the pla

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 64 of 88 ERROR 0xA003 - Stow Failed because AZ/PL ST Note: If calibrating the Platfo

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 65 of 88 Step 1: Testing the magnetic limit switch. Location of AZ ST is next to the

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 66 of 88 a. Verify that the limit switch is connected to the wiring harness. Remove t

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 67 of 88 Step 3: Testing the Sensor Cable. a. Disconnect the sensor cable from the P

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 68 of 88 Step 4: Testing the 7000 Controller. a. Disconnect the sensor cable from th

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 69 of 88 ERROR 0X8010 - Can't Stow (EL Limit) Cause: This error will occur in fi

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 7 of 88 GPS ...

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 70 of 88 Step 1: Testing the magnetic limit switch. a. Verify that the Elevation li

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 71 of 88 Step 3: Testing the Sensor Cable. a. Disconnect the sensor cable from the P

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 72 of 88 Step 4: Testing the 7000 Controller. a. Disconnect the sensor cable from th

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 73 of 88 RF SIGNAL LOSS Quick Tip: You may experience random

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 74 of 88 Powering the LNB from the 7000 Controller RX RX IN Powering the LNB from

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 75 of 88 RF Signal Not Being Detected (Powering LNB from the Controller) Step 2: •

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 76 of 88 Step 4: • Disconnect the coax cable going into the “RX” port on the base pl

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 77 of 88 RF Signal Not Being Detected (Powering LNB from the Modem) Step 2: • Our n

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 78 of 88 Step 5: • Disconnect the coax cable going into the “RX” port on the base pl

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 79 of 88 MODEM Quick Tip: If no DVB carrier is available on t

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 8 of 88 INTRODUCTION About This Manual This manual explains how to troubleshoot

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 80 of 88 ERROR 0X8801 - No Modem Communication Modem Status Definitions: • No Mod

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 81 of 88 2. To troubleshoot a COM configuration: • Verify the modems BAUD rate and

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 82 of 88 • Verify the controller and modems IP and (Password/CD-KEY if required) are

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 83 of 88 CANNOT FIND SATELLITE Quick Tip: In most cases when yo

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 84 of 88 The following document is a general guide that will assist you if you are una

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 85 of 88 Step 2: The following options are found in the “Maintenance” Screen. • Th

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 86 of 88 Step 3: The following options are found in the “Configuration” Screen.  Fo

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 87 of 88 This is a sample conversion with data found on www.lyngsat.com for Galaxy 16

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 88 of 88  For RF Search Method, the Satellite Configuration and Modem must be exact

iNetVu Troubleshooting Guide C-COM Satellite Systems Inc. Page 9 of 88 7000 CONTROLLER SOFTWARE & FIRMWARE UPGRADE Quick